File Specifications

Which file types do you accept?

We support most standard file formats for print production, making it easy to submit your design. The recommended format is PDF, as it provides the best print quality and color accuracy. We also accept JPG, PNG, and TIFF files. The maximum file size is 250 MB.

What resolution should my files have?

To achieve the best print quality, images should have a minimum resolution of 300 dpi. This ensures sharp and clear details. Documents containing text should also be submitted in high resolution to prevent blurry or unclear prints.

Do I need to account for margins and bleed?

Yes, it is important to account for margins and bleed, as these requirements may vary depending on the product. To ensure your design is printed correctly, we recommend reviewing the file specifications on the relevant product page. There you will find all the necessary guidelines for each product.

Shipping & Delivery

What is the delivery time for my order?

Delivery times depend on the type of print product and the size of your order. In most cases, orders are shipped within 5–6 business days. If you would like more certainty about the delivery time for your specific order, please feel free to contact us for additional information.

What are the shipping costs for my order?

For most products, shipping costs are included in the price. In certain cases, such as express deliveries or large shipments, transportation costs are charged separately. These costs depend on the weight and destination of your order. The exact shipping costs will be calculated and displayed automatically during checkout.

Will I receive a Track & Trace number?

Yes. Once your order has been shipped, you will receive a tracking number that allows you to monitor the status of your delivery online.

Order Cancellation & Changes

How can I cancel my order?

If you wish to cancel your order, please contact our customer service team as soon as possible by phone or email. Make sure you have your order number and the reason for cancellation available. Please note that once production has started, it is no longer possible to cancel your order.

Can I change my order after it has been placed?

Yes, you can modify your order as long as production has not yet started. Please contact our customer service team as soon as possible and clearly specify the changes you would like to make. Have your order number ready to help us process your request quickly. Once production has begun, changes can no longer be made.

Are there any costs associated with cancelling or changing an order?

Any costs for cancelling or changing an order depend on its production status. If production has already started, charges may apply (for example, for materials already used). Please contact our customer service team for more information and an accurate explanation of any applicable fees.

Quotation

How can I request a quotation?

Requesting a quotation is easy through our website. Simply complete the quotation request form and provide all relevant details about your project, such as the desired product, quantity, size, and any specific requirements. Our team will prepare and send you a personalized quotation as quickly as possible.

How long does it take to receive a quotation?

We aim to send you a detailed quotation within 1–2 business days. If your request is more complex and requires additional time, we will let you know promptly and keep you informed of the progress.

How long is a quotation valid?

Our quotations are generally valid for 30 days. The validity period is stated in the quotation itself. Please contact us within this period to accept the quotation and place your order.